Delivery Policy
1. Delivery Timeline
Delivery time is an estimate entered by the farmer on each product listing. The farmer updates order progress in the app; Farnet does not currently operate a delivery network or guarantee a delivery date.
2. Delivery Charges
Delivery charges are not calculated or collected by the app. Confirm any delivery charges directly with the farmer before completing an order.
3. Delivery Areas
Availability depends on the farmer and the location they can serve. Contact the farmer before ordering if you are unsure about delivery to your address.
4. Product Quality Assurance
Product grade, description, and photos are provided by the farmer. Contact the farmer or Farnet support if an order does not match its listing.
5. Tracking Order Status
Sign in and open an order from your customer dashboard to see its latest saved status. SMS or email status notifications are not currently sent.
6. Delayed Deliveries
Contact the farmer using the support channel if an order is delayed. The displayed delivery time is an estimate and the app does not currently issue compensation or refunds.
7. Signature & Delivery Confirmation
Delivery confirmation is recorded when the farmer marks the order as delivered. The app does not collect a signature or delivery proof.
8. Delivery Partner
Delivery arrangements are made by the farmer and customer. Farnet does not currently assign or manage delivery partners.