Refund Policy

1. Refund Eligibility

Farnet does not currently process payments, returns, or refunds in the app. Contact the farmer and support to discuss a product or order issue; a refund is not guaranteed.

2. Quality Issues

If there is a problem, contact support with your order reference and a description of the issue. Include photos where useful. Support will review the information, but the app does not promise a specific outcome or response time.

3. Return Process

To report an issue:

• • Use the contact page with your order number and relevant photos
• • Describe the issue in detail
• • Contact the farmer about the order
• • Refund and replacement arrangements are handled outside the app

4. Refund Timeline

There is no in-app refund processing or published refund timeline at this time.

5. Non-Refundable Items

Online payment and refund workflows are not currently available in the app. Contact support to discuss your situation.

6. Replacement Option

The app does not arrange or track replacements. Contact the farmer and support to discuss possible next steps.

7. Partial Refunds

Partial refunds are not supported by the app. Any resolution must be arranged directly with the farmer.

8. Disputes

Contact support with the order reference and both sides of the issue. The app does not currently provide a formal dispute process or resolution deadline.